Terms
The terms that apply when you order from this website.
The short version.
These terms apply to orders placed on this website. If anything here is unclear, email orders@turbotonics.co.nz and a real person will help.
Prices and payment
Prices are in New Zealand dollars and include GST. The total shown at checkout, including delivery, is the amount charged. Payments are taken securely by Stripe, and we never see your full card number.
Subscriptions
A subscription renews at the frequency you choose when you subscribe, and the card you used is charged for each delivery. You can skip a delivery, change how often it comes or cancel at any time before the next renewal by emailing orders@turbotonics.co.nz. We confirm every change in writing.
Delivery and product care
Delivery times are estimates, not guaranteed dates. Please follow the storage directions on the label, including refrigeration after opening. If an order arrives damaged, with something missing or not what you ordered, email orders@turbotonics.co.nz with your order number and we will do all we can to help.
Turbo Save
Turbo Save earns $1 in store credit for every $60 paid for eligible products with your account email, signed in or not, from the day you create your account. Delivery and any part paid with credit do not earn. Spend towards your next $60 carries forward, and your total resets 12 months after your first purchase. At that point unused credit and carried spend go back to $0, and your next purchase starts a new 12 months. Credit is used at checkout when you choose, always leaves at least 50c to pay, and cannot be withdrawn as cash. Refunds adjust the credit earned, and a full refund restores credit used in the same 12 months.
Optional address search
Address suggestions are provided by Google Maps and are subject to Google's terms and privacy policy. Check the selected address before placing your order. You can enter your address manually instead.